Now supported by 1,320 ferry users, and with increasing activity, it was time to add greater functionality to our website and make it easier for everyone to navigate.
Under the ’HAVE YOUR SAY’ tab, above, we have launched a new questionnaire to enable you to report your own experiences of travelling on the ferry. As previously, this data will be collated and used to demonstrate ongoing deficiencies as well as any improvements.
The Ardrossan to Brodick service will continue to operate a single vessel timetable until no earlier than Monday 31 May. View timetable here (*This date is subject to change. We will continue to keep our customers updated throughout.) Reservations for the period up to 31 May, may be temporarily unavailable while we update our systems and prioritise assisting customers affected by this change to reschedule their bookings. While Ardrossan - Brodick remains a one-vessel service, sailings on the Lochranza – Claonaig route have increased, doubling in capacity, offering an alternative to accessing Arran or the mainland. We have a protocol in place to support island residents travelling to the mainland for medical appointments at short notice. Guidance can be found here. As a result of ongoing repairs to the MV Loch Seaforth, investigations to repair the damage to one of the engine bearings have identified further issues to the engine crankshaft which will require attention before the vessel can return to service. Specialist engineers have advised that the revised projected date of return of 21 May, has now had to be pushed back to 28 May at the earliest. As a result, we will then reposition our vessels and a two vessel service will be expected to resume no earlier than Monday 31 May. We recognise the reduction of any service can be very challenging for our customers and the communities we serve and apologise for the disruption this will cause. To stay informed, download our app or follow our Twitter @CalMac Updates so we can provide you with timely updates, with the latest information we have available. Alternatively, you can also sign up to our service status text updates.
Reason: operational
Supplementary Info
Supplementary information
Last Updated:
17 May 2021 20:22
Travel Information
If you plan to travel, we look forward to welcoming you. COVID-19 guidance remains in place:? Be prepared. Before travel, check what coronavirus protection level applies to your area through the gov.scot postcode checker Plan ahead.?Our capacity remains restricted. Where possible, book prior to travel, even if you’re a foot passenger. Stay Safe.?Follow our safer travel guidance.?On public transport, you must by law wear face covering, unless you are exempt. Safer Travel with CalMac?
Ardrossan Car Park
Ardrossan Car Park will be manned and chargeable from Wednesday 28th April.
Payment Information - Due to Covid-19 restrictions, we are not accepting cash payment for ticket transactions. We accept MasterCard, Visa, Apple, Google or Samsung Pay. If you need assistance, please speak with a member of staff.
- Please follow updated advice on how to travel safely.
Port Opening Hours – We are operating reduced opening hours at some of our Ports. Check before you travel.
Food and Drink - From 26 April, we’ll be increasing the food & drink options on offer to our customers. Find out what will be available on this route here.
41,254 Visitor Engagements
Our site is being viewed by people around the world, and we’ve listed our most popular activities below:
As a candidate for office in the May elections for the Scottish Parliament, we are requesting your answers to the following questions. Our intention is to publicize your response. Should you choose to ignore our request, we will publish that fact.
The current state of our lifeline ferry service shows it is not fit for purpose in terms of reliability, resilience and infrastructure. The Arran Ferry Action Group is a new and fully representative lobbying group, set up to represent Arran interests in demanding service improvements and accountability in future investment decisions.
Contact Us
Arran Ferry Action Group
Thistledo Shore Road Brodick Isle of Arran KA27 8AJ Scotland United Kingdom
The Arran Ferry Action Group General Data Protection Regulation (GDPR) policy is the responsibility of the Data Protection Lead as appointed by theArran Ferry Action Group committee.
Personal information means any information that relates to an individual that may be used either directly or indirectly to identify them.
The Arran Ferry Action Group GDPR policy statement describing how Arran Ferry Action Groupprotects personal information is published on the Arran Ferry Action Group website.
There are two types of information that Arran Ferry Action Group may store about individuals that it is in contact with.
Arran Ferry Action Group
Stores general contact information if provided by individuals including: name, email address and telephone number
Stores additional personal information if provided by individuals including: address, email address, occupation
Storage of Contact and Personal Information
General contact information provided by individuals is used to communicate with them about Arran Ferry Action Group activities.
A person’s name, address, date of birth, gender, and email address may be collected by Arran Ferry Action Group to undertake Arran Ferry Action Group activities. These activities include sending newsletter updates, moderating forums etc.
This personal information may be stored either electronically or on paper.
Arran Ferry Action Group will only keep contact or personal information while the individual is a supporter of Arran Ferry Action Group or as long as necessary to provide services or support requested by the individual.
The only people that may have access to personal information are the committee members of Arran Ferry Action Group or individuals appointed by the Arran Ferry Action Group committee to support the Arran Ferry Action Group activities.
No personal information is passed on to any other individuals or organisations unless:
at the request of the individual
we are legally required to
to preserve the health and safety of any individual
Arran Ferry Action Group makes use of cloud storage services which includes an email service.
If an individual has emailed this information to Arran Ferry Action Group it will be stored on servers outside of Arran Ferry Action Group control and therefore its responsibility.
Any information stored electronically will be secured by password protection or by restricted physical access to the storage device.
Any information stored on paper will be protected by restricted physical access.
Data Breach
If a data breach means that any contact or personal information has been passed to others without consent, the individual and the Arran Ferry Action Group Data Protection Lead will be informed. The Arran Ferry Action Group Data Protection Lead will determine what further action may be required. Individuals whose data has been compromised will be informed.
Email Groups
Group emails will not reveal an individual’s email address to other members of the email group unless with the individual’s permission or the email address is already known to the other group members.
Photographs
If photographs are taken at Arran Ferry Action Group events or if the Arran Ferry Action Group wishes to use an individual’s image for publicity and marketing, including on social media, then prior consent will be obtained from the individual. Photographic images will be kept for as long as the individual is a supporter of Arran Ferry Action Group and the images may continue to be used in future publicity activities. The Arran Ferry Action Group will delete and stop using an individual’s image if a request is made by the individual.
Website Information
The Arran Ferry Action Group uses several products to analyse traffic to its website in order to understand our visitor’s needs and to continually improve the site for them. The Arran Ferry Action Group only collects anonymous, aggregate statistics.
Consent
If an individual joins the Arran Ferry Action Group mailing list, the Arran Ferry Action Group forum, or one of the Arran Ferry Action Group social media groups or provides contact or personal information to us then Arran Ferry Action Group assumes that the individual consents to the storage, as described in this policy, of the information that they have provided.
If an individual requests to see their contact or personal information held by the Arran Ferry Action Group it will be provided.
Arran Ferry Action Group will destroy contact or personal information about an individual if requested by them but this might mean that we can no longer provide certain services to them.
Arran Ferry Action Group will update any contact or personal information that we know to be incorrect.
We may change this policy from time to time. If we change our Privacy Policy we will publish those changes on this page.
If you have any questions or concerns about our collection, use or disclosure of your personal information, please get in touch to discuss further.
