Now supported by 1,279 ferry users, and with increasing activity, it was time to add greater functionality to our website and make it easier for everyone to navigate.
Under the ’HAVE YOUR SAY’ tab, above, we have launched a new questionnaire to enable you to report your own experiences of travelling on the ferry. As previously, this data will be collated and used to demonstrate ongoing deficiencies as well as any improvements.
Due to a change to the Essential Lifeline Timetable all Sunday sailings on this route are cancelled until 14th June.
Essential Lifeline Timetable - Find out more here
Scottish Government and Transport Scotland guidelines are in place. The advice is only to travel / use public transport if your journey is essential. Our capacity remains constrained. Please consider your need to travel so our service is available for those who need it most. Where your journey is essential, please follow updated advice on how to travel safely. Read our latest update here.Cal
Mac is currently running an essential services timetable across our network in response to the Covid19 pandemic. This timetable will now be extended until at least 14 June 2020. While we work on establishing a new timetable with Transport Scotland, no future bookings will be available until at least 14 June 2020 when an updated timetable will be confirmed. Read our update in full.All islands will receive a regular lifeline service ensuring essential goods and services are delivered.
COVID-19 Update
Due to the Essential Lifeline Timetable currently in place, the opening hours for ports have changed. Please check the new opening hours here
As of Saturday 28th March we will no longer be accepting cash on our ferries and at ports in response to concerns around the COVID-19 pandemic. See here for more information
We are operating a turn up and go service for essential travel only and in line with government advice have closed our onboard retail facilities at this time.
Read the latest Press Release about essential travel here
Ardrossan Car Park
Please be advised the Car park at Ardrossan Ferry Terminal is closed until further notice.
We called for the First Minister to intervene as widespread cancellations on Scotland’s busiest ferry crossing over safety issues continued on Wednesday and were expected on Thursday.
The current state of our lifeline ferry service shows it is not fit for purpose in terms of reliability, resilience and infrastructure. The Arran Ferry Action Group is a new and fully representative lobbying group, set up to represent Arran interests in demanding service improvements and accountability in future investment decisions.
Contact Us
Arran Ferry Action Group Thistledo Shore Road Brodick Isle of Arran KA27 8AJ Scotland United Kingdom
The Arran Ferry Action Group General Data Protection Regulation (GDPR) policy is the responsibility of the Data Protection Lead as appointed by theArran Ferry Action Group committee.
Personal information means any information that relates to an individual that may be used either directly or indirectly to identify them.
The Arran Ferry Action Group GDPR policy statement describing how Arran Ferry Action Groupprotects personal information is published on the Arran Ferry Action Group website.
There are two types of information that Arran Ferry Action Group may store about individuals that it is in contact with.
Arran Ferry Action Group
Stores general contact information if provided by individuals including: name, email address and telephone number
Stores additional personal information if provided by individuals including: address, email address, occupation
Storage of Contact and Personal Information
General contact information provided by individuals is used to communicate with them about Arran Ferry Action Group activities.
A person’s name, address, date of birth, gender, and email address may be collected by Arran Ferry Action Group to undertake Arran Ferry Action Group activities. These activities include sending newsletter updates, moderating forums etc.
This personal information may be stored either electronically or on paper.
Arran Ferry Action Group will only keep contact or personal information while the individual is a supporter of Arran Ferry Action Group or as long as necessary to provide services or support requested by the individual.
The only people that may have access to personal information are the committee members of Arran Ferry Action Group or individuals appointed by the Arran Ferry Action Group committee to support the Arran Ferry Action Group activities.
No personal information is passed on to any other individuals or organisations unless:
at the request of the individual
we are legally required to
to preserve the health and safety of any individual
Arran Ferry Action Group makes use of cloud storage services which includes an email service.
If an individual has emailed this information to Arran Ferry Action Group it will be stored on servers outside of Arran Ferry Action Group control and therefore its responsibility.
Any information stored electronically will be secured by password protection or by restricted physical access to the storage device.
Any information stored on paper will be protected by restricted physical access.
Data Breach
If a data breach means that any contact or personal information has been passed to others without consent, the individual and the Arran Ferry Action Group Data Protection Lead will be informed. The Arran Ferry Action Group Data Protection Lead will determine what further action may be required. Individuals whose data has been compromised will be informed.
Email Groups
Group emails will not reveal an individual’s email address to other members of the email group unless with the individual’s permission or the email address is already known to the other group members.
Photographs
If photographs are taken at Arran Ferry Action Group events or if the Arran Ferry Action Group wishes to use an individual’s image for publicity and marketing, including on social media, then prior consent will be obtained from the individual. Photographic images will be kept for as long as the individual is a supporter of Arran Ferry Action Group and the images may continue to be used in future publicity activities. The Arran Ferry Action Group will delete and stop using an individual’s image if a request is made by the individual.
Website Information
The Arran Ferry Action Group uses several products to analyse traffic to its website in order to understand our visitor’s needs and to continually improve the site for them. The Arran Ferry Action Group only collects anonymous, aggregate statistics.
Consent
If an individual joins the Arran Ferry Action Group mailing list, the Arran Ferry Action Group forum, or one of the Arran Ferry Action Group social media groups or provides contact or personal information to us then Arran Ferry Action Group assumes that the individual consents to the storage, as described in this policy, of the information that they have provided.
If an individual requests to see their contact or personal information held by the Arran Ferry Action Group it will be provided.
Arran Ferry Action Group will destroy contact or personal information about an individual if requested by them but this might mean that we can no longer provide certain services to them.
Arran Ferry Action Group will update any contact or personal information that we know to be incorrect.
We may change this policy from time to time. If we change our Privacy Policy we will publish those changes on this page.
If you have any questions or concerns about our collection, use or disclosure of your personal information, please get in touch to discuss further.
